Understanding Order Management System (OMS): A Digital Backbone

In the digital supply chain process, the Order Management System (OMS) emerges as a crucial player serving as the backbone of efficient supply chain operations. At its essence, an OMS provides real-time visibility into customer orders, acting as a centralized hub that seamlessly integrates with the e-commerce platform.

Key Points:

1. Two-Way Sync Functionality:

• OMS facilitates a two-way sync, automating the flow of sales order information throughout the retail supply chain.
• This integration ensures accurate and prompt transmission of crucial order data, minimizing errors and expediting order processing using EDI.

2. Seamless Integration:

• OMS seamlessly integrates with e-commerce platforms, optimizing the entire supply chain.
• Automation reduces the risk of errors, enhancing speed and efficiency in order fulfillment.

3. Automation for Efficiency:

• OMS streamlines and automates complex processes involved in order fulfillment, from placement to returns.
• This automation improves operational efficiency, minimizes errors, and ensures a reliable order-processing system

4. Customer Satisfaction Focus:

• The ultimate goal of an OMS is to enhance customer satisfaction.
• Real-time visibility enables proactive monitoring and timely issue resolution, contributing to a positive customer experience.

In the evolving supply chain system, an effective OMS is indispensable for businesses seeking to thrive in the digital supply chain. The stages in the Order Management System are:

1. Order Placement:

• Customers place orders from various locations and channels.
• Use EDI tool to automate information transfer to the order management system.

2. Order Receiver:

• Fulfillment center processes orders, utilizing the cloud network to optimize transit times and delivery costs.
• Order management proprietary software directs orders based on factors like inventory and customer location.

3. Order Picking:

• Warehouse associates pick products from inventory, influenced by warehouse management strategies.
• Efficient inventory arrangement impacts order fulfillment times.

4. Order Packaging:

• Orders are packaged to minimize dimensional weight while ensuring protection.
• Lambert William’s Customization Suite allows for branded packaging and other personalized elements.

5. Order Shipping:

• Items are shipped using major carriers and regional carriers for optimal pricing and speed
• Each order is assigned a tracking number for customer visibility.

6. Item Delivery:

• The final moment where customers receive the correct items within the promised delivery window.

7. Customer Feedback:

• Request feedback to understand customer experience and identify areas for improvement.
• Addressing customer concerns and maintaining communication can enhance customer loyalty.

8. Return and Improvements:

• Acknowledge the inevitability of returns in e-commerce.
• Implementing an exchange program can preserve both profits and reputation.
• Continuously measure and analyze key performance indicators (KPIs) for improvements in the order fulfillment process.

Elevate Efficiency: A Guide to Streamlining Order Management with Lambert Williams

In the era of digital supply chain, Lambert Williams emerges as a trailblazer in advancing order management processes. Recognizing that a robust order management strategy transcends mere tools, Lambert Williams positions itself as the catalyst for operational excellence, adeptly preventing back orders and fostering heightened customer satisfaction.

Here’s how our Seamless Order Management works

1. Connect Your WMS:

• Easily sync your WMS and import product information into the Lambert Williams dashboard.
• Seamless integration ensures real-time updates and a user-friendly experience.

2. Send Us Your Products:

• After connecting, send inventory to Lambert Williams’ fulfillment centers.
• Lambert Williams processes and stores your inventory strategically in designated locations.

3. Receive and Order:

• Orders from your e-commerce store are automatically forwarded to ShipBob’s order management system.
• Assign orders strategically based on inventory levels and customer locations.

4. Entrust your shipment to Lambert Williams To Do the Rest:

• From this stage, Lambert Williams takes care of the entire process, handling the picking, packing, and shipping of the order. Additionally, you and your customers receive an order tracking number, enabling them to independently check the status of their orders. Track the progress of each order effortlessly through the Lambert Williams’ portal.

Next-Level Order Management at Lambert Williams Logistics

Leveraging state-of-the-art order management software, Lambert Williams reshapes the order fulfillment landscape in the Philippines. This proprietary software, by centralizing critical data, serves as a guiding compass, facilitating informed decisions, enhanced order accuracy, and cost-effectiveness. The prowess of Lambert Williams lies not only in managing orders but in crafting a seamless, optimized workflow that propels businesses forward.

Lambert Williams redefines fulfillment, by offering a comprehensive solution from picking to returns. This unique approach not only enables rapid scaling of your digital transformation of your supply chain but also frees businesses to focus on strategic goals like product development and brand growth. Lambert Williams turns the vision of streamlined fulfillment and business growth into an affordable reality

Maximize Your Business Potential: Get Started with Lambert Williams Logistics

Elevate your order management and fulfillment requirement by partnering with Lambert Williams. Let’s embark on a journey together to streamline operations and pave the way for your growth. Click the button below to initiate a connection with our team and discover the transformative impact